Terms & Conditions
Last updated: 24.09.2026
1. About These Terms
1.1 These Terms & Conditions (the “Terms”) apply to the supply of goods by Seery’s Cash & Carry (“Seery’s”, “we”, “us” or “our”) to customers, including orders placed through our website, online sales portal, by telephone, email, through our sales team or at our premises, unless separate written terms have been agreed with you.
1.2 Our online sales portal is primarily intended for approved business customers purchasing in the course of their trade or business. Where a person purchases from us as a consumer, the consumer protections described in Section 12 and any other mandatory rights under Irish law will apply.
1.3 By submitting an order, you confirm that you have authority to place that order on behalf of the relevant customer account and agree that the order is subject to these Terms.
1.4 We may update these Terms from time to time. The Terms in force when an order is accepted will apply to that order, unless a change is required by law.
2. Customer Accounts & Sales Portal
2.1 Access to the sales portal may be limited to approved Seery’s customers. We may require business, contact, delivery, billing or other information before activating or maintaining an account.
2.2 You are responsible for ensuring that account information is accurate and kept up to date. You must tell us promptly if there is a change to your business name, ownership, billing details, delivery address, contact details or other information relevant to your account.
2.3 Login details are personal to the customer account and must be kept secure. You are responsible for activity carried out using authorised login credentials for your account. You should contact us promptly if you suspect unauthorised access or misuse.
2.4 Where a customer permits employees or other representatives to use its account, the customer is responsible for ensuring those users are authorised to place orders and for managing their access.
2.5 We may suspend or restrict portal access where reasonably necessary for security, maintenance, suspected misuse, overdue accounts, account administration or other legitimate business reasons.
3. Orders & Acceptance
3.1 Products displayed on the website or sales portal are invitations to place an order and do not constitute an offer by Seery’s to supply goods.
3.2 When you submit an order, you are offering to purchase the goods listed in that order. All orders are subject to acceptance by Seery’s, product availability, account status and any applicable payment or credit arrangements.
3.3 An on-screen order acknowledgement, sales order number or automated email confirms that we have received your order. It does not necessarily mean that every item has been accepted, allocated or is available for supply.
3.4 We may contact you if an item is unavailable, restricted, incorrectly priced or otherwise cannot be supplied as ordered. We may reject or cancel all or part of an order where reasonably necessary, including because of stock availability, pricing or system errors, account restrictions, suspected fraud or legal/regulatory requirements.
3.5 Orders placed through the portal may be combined with, or added to, other orders where operationally possible. Requests to add to an existing order are not guaranteed once picking, loading or dispatch preparation has begun.
4. Products, Availability & Product Information
4.1 All products are subject to availability. Stock information shown online is provided as a guide and may change between browsing, order submission and fulfilment.
4.2 Product photographs, packaging, descriptions, dimensions, case sizes, weights and other information are provided to assist customers. Manufacturers may change packaging, labelling, formulation or specifications without notice. Images may therefore differ from the product supplied.
4.3 Where a product is sold by weight, volume, count or case quantity, minor variations may occur where permitted by law or normal commercial practice.
4.4 We will not knowingly substitute a materially different product without agreement where a substitution would affect the nature, price or suitability of the order.
5. Prices, VAT, Deposits & Promotions
5.1 Prices may vary by customer, account type, quantity, promotional arrangement or other agreed commercial terms. The price applicable to your account at the time we process the order will apply, subject to correction of obvious pricing or system errors.
5.2 Unless clearly stated otherwise, prices shown to business customers are exclusive of VAT. VAT will be charged at the applicable rate.
5.3 Deposit Return Scheme (DRS) deposits or other statutory/environmental charges may be payable in addition to the product price where applicable and may be shown separately on the order, invoice or receipt.
5.4 Promotional prices, free-stock offers, mix-and-match offers and volume deals are subject to the stated promotional conditions, qualifying products, quantities, dates and stock availability. Where an offer requires a minimum quantity or combination, the full qualifying conditions must be met.
5.5 If a price or promotion is displayed incorrectly because of a technical, data-entry or system error, we may correct the error before accepting or fulfilling the affected part of the order. Where appropriate, we will contact you before proceeding at the corrected price.
6. Payment & Credit Accounts
6.1 Payment arrangements depend on the customer’s account type and any terms agreed with Seery’s. Orders placed through the sales portal do not necessarily require immediate online payment.
6.2 Cash or non-credit customers must pay in accordance with the payment arrangements confirmed by Seery’s, which may include payment before, on collection, on delivery or by another agreed method.
6.3 Customers with an approved credit account must pay invoices in accordance with their agreed credit terms. The availability or continued use of credit is at our discretion and may be subject to credit limits, account review and satisfactory payment history.
6.4 We may place an account on hold, suspend further supply or require payment before further orders are fulfilled where invoices are overdue, a credit limit has been exceeded, agreed payment arrangements have not been met or we reasonably consider there to be an increased credit risk.
6.5 Where card or online payment facilities are offered, payment may be processed by a third-party payment service provider. Additional terms of that provider may apply to the payment transaction.
6.6 You must tell us promptly if you believe an invoice, payment, credit note or statement contains an error so that it can be investigated.
7. Delivery
7.1 Delivery is available to eligible customers and locations in accordance with our normal delivery routes, schedules, minimum order requirements or other arrangements agreed with Seery’s. Not every address or order will necessarily qualify for delivery.
7.2 Delivery dates and times are estimates unless we expressly agree otherwise. We will use reasonable efforts to meet the expected delivery schedule but may be affected by traffic, weather, vehicle issues, stock availability, operational disruption or other circumstances outside our reasonable control.
7.3 The customer must provide accurate delivery instructions and ensure that an authorised person is available to accept goods where required. We may charge or rearrange delivery where a delivery cannot be completed because of incorrect information, restricted access or the customer’s failure to receive the goods.
7.4 The customer should check deliveries promptly for obvious shortages, damage or incorrect items and notify us as soon as reasonably possible. Business customers should normally report shortages, incorrect products or visible damage within 48 hours of delivery, and sooner for perishable or time-sensitive goods where practical.
7.5 Risk in the goods passes to the customer when the goods are delivered to the agreed delivery location or collected by or on behalf of the customer, subject to any rights that cannot lawfully be excluded.
8. Click & Collect / Collection
8.1 Where Click & Collect or collection is available, we will advise when the order is ready or provide an expected collection time.
8.2 Customers should not assume an order is ready for collection solely because an online order has been submitted.
8.3 The person collecting may be asked to provide the customer name, account details, order number or other reasonable identification.
8.4 Risk in collected goods passes to the customer when the goods are handed over to the customer or its authorised representative.
9. Changes & Cancellation of Orders
9.1 If you wish to change or cancel an order, please contact us as soon as possible. We will try to accommodate the request but cannot guarantee that an order can be changed or cancelled once picking, preparation, loading, dispatch or other fulfilment activity has started.
9.2 Special-order, personalised, made-to-order, specifically sourced or specially prepared goods may not be cancellable once we have committed to the supply, except where required by law.
9.3 If we agree to cancel an order for a business customer after costs have already been incurred specifically for that order, we may require the customer to reimburse reasonable non-recoverable costs, where lawful and appropriate.
9.4 Consumer cancellation rights for qualifying online purchases are set out separately in Section 12.
10. Returns, Shortages, Damaged & Faulty Goods
10.1 Please contact us promptly if goods are damaged, faulty, misdescribed, short-delivered or supplied in error. We may ask for the order or invoice number, photographs or other reasonable information so that we can investigate.
10.2 Business customer returns for change of mind are subject to prior approval by Seery’s. Goods must ordinarily be unopened, unused, in saleable condition and returned within any timeframe we agree. We may refuse change-of-mind returns for perishable, chilled, hygiene-sensitive, special-order or other unsuitable goods.
10.3 Where goods supplied to a business customer are confirmed to be faulty, damaged, misdescribed or incorrectly supplied, we may, as appropriate, replace the goods, issue a credit, refund the relevant amount or provide another reasonable remedy.
10.4 Nothing in these Terms limits any statutory rights that apply to a customer purchasing as a consumer. Consumer rights in relation to faulty goods are addressed in Section 12.
10.5 Further information on how to report an issue or request a return, replacement, credit or refund is set out in our Returns Policy available through our online sales portal. The Returns Policy should be read together with these Terms & Conditions. Nothing in the Returns Policy affects any statutory rights that apply to consumers.
11. Alcohol & Age-Restricted Goods
11.1 Alcohol and other age-restricted products will only be supplied in accordance with applicable Irish law. A person purchasing or collecting alcohol for personal consumption must be aged 18 or over, and proof of age may be requested where appropriate.
11.2 Business customers purchasing alcohol for resale or supply are responsible for ensuring that they hold any licences or permissions required for their activities and comply with all applicable laws relating to the sale, supply, advertising and service of alcohol.
11.3 We may refuse or cancel the supply of an age-restricted product where we reasonably believe that doing so is necessary to comply with the law or protect the business from regulatory risk.
12. Consumer Purchases & Statutory Rights
12.1 This section applies only where you purchase goods from us as a consumer, meaning principally for purposes outside your trade, business, craft or profession. It does not apply to a purchase made by a business customer in the course of business.
12.2 Nothing in these Terms is intended to exclude or restrict rights that a consumer has under the Consumer Rights Act 2022 or other mandatory Irish consumer law.
12.3 For most qualifying distance purchases made online or by telephone, a consumer generally has 14 days from receiving the goods to notify us that they wish to cancel without giving a reason, followed by a further 14 days to return the goods. Exclusions include the following:
- Chilled or temperature-sensitive products
- Perishable or short-dated products
- Products that cannot be resold for food safety, health or hygiene reasons
- Special-order or customer-specific products
12.4 The statutory cooling-off right does not apply in all circumstances. Legal exceptions include, among others, certain perishable goods, personalised or made-to-order goods and certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
12.5 Where the statutory cooling-off right applies, goods should be returned in accordance with the legal requirements and the consumer may be responsible for the direct cost of return where permitted by law and properly notified. Refunds will be made in accordance with the applicable statutory time limits and payment rules.
12.6 Consumers have statutory remedies where goods are faulty, not as described or otherwise do not conform to the contract. Depending on the circumstances and timing, these may include repair, replacement, price reduction or refund. These rights are separate from any voluntary returns policy.
12.7 To exercise a consumer cancellation right or report a problem, contact us using the details in Section 19. We may ask for proof of purchase and information reasonably required to identify the order.
13. Title to Goods
13.1 For business customers purchasing on credit, ownership (title) in goods remains with Seery’s until we have received payment in full for those goods, to the extent permitted by law.
13.2 This clause does not affect the passing of risk under Sections 7 and 8 and does not limit any statutory consumer rights.
14. Website & Portal Use
14.1 We aim to keep the website and portal available and accurate but do not guarantee uninterrupted or error-free access. We may carry out maintenance, updates or security work without notice where necessary.
14.2 You must not misuse the website or portal, attempt unauthorised access, interfere with security features, introduce malicious code, scrape or extract data at an unreasonable scale, or use the systems for unlawful purposes.
14.3 Product content, branding, text, images and other materials on our website and portal are protected by intellectual property rights belonging to Seery’s or relevant third parties. They may not be copied or commercially reused without permission, except as allowed by law.
15. Privacy & Data Protection
15.1 We process personal data in accordance with our Privacy Policy, which is available on our website.
15.2 Personal data required to create or administer accounts, process orders, arrange deliveries, issue invoices and provide customer service is processed on the appropriate lawful basis described in our Privacy Policy. Placing an order does not constitute blanket consent to all forms of personal-data processing or marketing.
15.3 Information about cookies and similar technologies is provided in our separate Cookie Policy.
16. Events Outside Our Reasonable Control
16.1 We will not be responsible for delay or failure to perform an obligation where caused by circumstances outside our reasonable control, including severe weather, transport disruption, utility or telecommunications failure, supplier interruption, industrial action, fire, flood, epidemic, governmental action or similar events.
16.2 Where such an event affects an order, we will take reasonable steps to minimise disruption and may contact the customer to rearrange, substitute where agreed, partially fulfil or cancel the affected order.
17. Liability
17.1 Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.
17.2 For business customers, and to the fullest extent permitted by law, Seery’s will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of anticipated savings or loss arising from business interruption in connection with an order, except where such loss cannot lawfully be excluded.
17.3 We are not responsible for loss caused by a customer’s failure to store, handle, use or resell goods in accordance with product instructions, legal requirements or appropriate food-safety and hygiene practices.
17.4 Consumer liability rights are not limited by this Section where such limitation would be prohibited by law.
18. General & Governing Law
18.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
18.2 A delay or failure by Seery’s to enforce a right does not mean that the right has been waived.
18.3 These Terms and any non-contractual obligations arising from them are governed by Irish law.
18.4 For business customers, the Irish courts will have exclusive jurisdiction over disputes arising from or connected with these Terms. Consumers retain any jurisdictional rights that cannot lawfully be restricted.
19. Contact Information
If you have questions about these Terms, an order, a delivery, a return or your customer account, please contact us:
Seery’s Cash & Carry
Cornamaddy Industrial Estate
Athlone
Co. Westmeath
N37 H6N3
Ireland
Email: sales@seeryscashandcarry.ie
Phone: +353 (0)90 64 75967